Messages
7/20/2022
3 : 56
The old sales playbook is out of print
Customer-centric sales is a must Hey there, Your sales team are on the front lines of your customer relationships – they're the interpreters delivering buyer feedback to your company, and the
7/14/2022
10 : 45
Your all-access pass…
To accessibility for all Hey there, When it comes to accessibility, many businesses may focus on their physical, real-life environment – but accessibility in the digital space has become equally as
7/6/2022
3 : 54
How do you ask the right question?
Is this a good one? How about this one? Hey there, When you receive a survey from a company, how likely are you to respond? Maybe you had a great experience – or, eek, a terrible one – and you want to
6/29/2022
3 : 54
You've got a text message in your inbox
Tap tap tap, send Hey there, For those of us old enough to remember the classic era of pre-smartphone mobiles, SMS has always had a certain nostalgic appeal. Writing concise messages under the 160-
6/22/2022
3 : 54
Being out and bringing people in
Striking the right balance for Pride 2022 Hey there, Happy Pride month! Every year, Pride is an opportunity to both celebrate the achievements, contributions, and progress of the LGBTQI+ community –
6/17/2022
2 : 19
What could you achieve with superhuman speed?
Faster than the speed of light Hey there, With great speed comes great responsibility. As more and more businesses move online, and customer expectations rise accordingly, the demands on support teams
6/8/2022
3 : 54
What do pants have to do with customer experience?
Spoiler: It's not just about the pants. Hey there, Have you ever had a really special customer experience? The kind that turns your day around, brightens your whole week, and makes you excited
6/1/2022
3 : 54
The long and winding roadmap
React, regroup, and revisit Hey there, We're entering what's looking like an economic downturn; projected growth has slowed, investment has shrunk, and the tech industry is taking a hit. For
5/25/2022
3 : 54
Google took the cookies from the cookie jar
First-party data, second to none CX Hey there, Google is going cookie-less from 2023, making third-party data a thing of the past. But what does that mean for your business and how can you shift focus
5/18/2022
3 : 54
Why it’s time to commit to engagement
If you like it then you shoulda put a tech stack on it. Hey there, Remember the age of blanket mass media marketing? The kind that focused on quantity over quality, with no differentiation or
5/11/2022
3 : 54
Our secrets for building product
Shhh... Hey there, All software companies have a unique way that they approach building products and services. So how do we do it at Intercom? We build our product on a foundation of principles, not
5/4/2022
3 : 54
Time to ditch the funnel vision
Customers expect more in 2022 Hey there, Like most industries, marketing is evolving almost by the minute. But as marketing technology, roles, and audiences change, our terminology is stuck in the past
4/27/2022
3 : 54
The function of design is letting design function
Focus on the problem and find the right design to solve it Hey there, As Steve Jobs once said, “design is not just what it looks like and feels like. Design is how it works.” At Intercom, we use simple
4/20/2022
3 : 54
Five, four, three, two, one – level up
Dive into the top trends in Klaus's 2022 benchmark report Hey there, After another year of rapid change and mounting pressures, support teams are facing big challenges – most notably is maintaining
4/6/2022
3 : 54
Our Survey says it’s time to Switch things up
Meet the features defining next-gen customer engagement Hey there, What does the future of next-generation customer engagement look like? A few weeks ago, we shared what it means to us: it's
3/30/2022
3 : 54
The million dollar growth question
Winning the long game Hey there, If you don't ask the right questions, you don't get the right answers. In fact, the quality of your questions can make or break your business's growth. Most
3/24/2022
3 : 54
What's new at Intercom?
Fresh content, fresh products, fresh look Hey there, We've just wrapped our first virtual global event, New at Intercom, where we heard from expert speakers, Intercom leaders, and of course, some
3/16/2022
3 : 54
Return of the stack
Many excellent customer experiences, one ultimate tech stack. Hey there, After two years of yo-yoing restrictions, consumers are back in stores and normality is somewhat returning! There's just one
3/10/2022
1 : 26
R-E-S-P-E-C-T – find out what it means
Celebrating International Women's Day Hey there, This week we're marking International Women's Day with a special podcast celebrating the women who inspire us – the scientists and
3/2/2022
3 : 54
Driving value through events – this week on Inside Intercom
What's new, Intercom? Woah, woah, woah! Hey there, We're less than one month away from our first ever virtual launch event – are you excited? (We're excited!) New at Intercom is set to be